Terms of Use

Terms of Use

Last updated: 11 September 2019

Last updated: 11 September 2019


  1. The following definitions and rules of interpretation apply in these Terms of Use:

    1. “Account” refers to a Buyer Account and/or Seller Account, individually or collectively.

    2. “Aggregated Data” refers to procurement data collected from the buyer in order to observe trends, for the purposes of data analytics and benchmarking. No confidential information, such as individual pricing, or client names, will be disclosed.

    3. “Buyer” refers to any person that has registered a Buyer Account in accordance with these Terms of Use.

    4. “Confidential Information” refers to all information identified as confidential by the Parties, know-how, methodology, trade secrets, ideas, concepts, technical and operational information, scientific or technical processes or techniques, processes, sequences, customer lists, information relating to the Parties’ business, operations or strategies, intellectual property, information relating to actual or prospective suppliers or competitors.

    5. “Listing” refers to product(s) or stock keeping unit(s) (“SKUs”) listed on Zeemart Zoom.

    6. “Platform” or “Zeemart Zoom” means both (i) the web and mobile versions of the website operated and/or owned by Zeemart which is presently located at the URL www.zeemart.asia and (ii) any mobile applications made available from time to time by Zeemart Asia, including iOS and Android versions.

    7. “Product” means any goods listed by the Sellers on our Platform.

    8. “Seller” or “Supplier” refers to any merchant that has registered to sell a Product on our Platform.

General Terms

  1. These Terms of Use govern your use and access to our Services, including our website(s), our application(s), our application programming interfaces (APIs), our notifications and any information or content appearing therein (collectively our “Platform”).

Operating Days & Hours

Transactions on Our Platform

  1. Party B acknowledges that the parties on Zeemart list and sell Products on our Platform. For the avoidance of doubt, each agreement entered into for the sale of a Product shall be an agreement entered into directly and only between the Seller and Buyer.

  2. Party B acknowledges that Zeemart may at our sole discretion but are not obliged to and do not guarantee to, check, audit, or monitor the information contained in Listings.​

  3. Zeemart is not a party to any contract for the sale or purchase of Products in the Listings.​

  4. Zeemart is not involved in any transaction between a Buyer and a Seller in any way, save that we facilitate a marketplace for Buyers and Sellers and process payments on behalf of Sellers.

  5. Zeemart is not an agent for any Buyer or Seller, and accordingly, we will not be liable to any person in relation to an offer for sale or sale or purchase of any products listed on our Platform.

  6. Zeemart is not responsible for the enforcement of any contractual obligations arising out of a contract for the sale or purchase of any Products and we will have no obligation to mediate between the parties to any such contract.

Subscription Plan

9. Zeemart shall charge a subscription plan of S$99.00 for the access to the Services. This subscription plan is subjected to discounts, only when it is applicable.

10. For the purposes of this Terms of Use, Zeemart has agreed to a full waiver of the cost of the Subscription Plan for twenty-four (24) calendar months from the Effective Date. Party B would be able to access the Services at no charge


11. This Terms of Use shall be in force for a period of twenty-four (24) calendar months from the Effective Date and shall cease immediately after, unless earlier terminated pursuant to the Termination Clauses.


12. Zeemart shall provide the following services

  1. A digitised invoice from the Supplier;

  2. A procurement platform to order from the current Suppliers;

  3. Training and onboarding on the Zeemart platform;

  4. Customer support; and

  5. Professional services.

13. For Training and Onboarding on Zeemart Platform, Party B agrees to give Zeemart the relevant information to train and onboard the representative of Party B. This includes the details of the Suppliers, such as the contact details, the sales representative of the Suppliers, the minimum order quantity, the minimum order volume, the delivery schedule and up to one months of the supplier invoice. These relevant documents and information shall be submitted to Zeemart within a 72 hours period.


14. For Customer Support, Zeemart shall ensure that all feedback will receive a response within 4 to 8 working hours. This is subject to the nature of the feedback and the complexity of the response. 

15. For Professional Services, Zeemart shall provide integration services to Party B. In the event that integration services are unavailable. Party B agrees to use their own system integrator, in such an event, Party B will be responsible for the cost of integration.

Added Services ("AS")

16. Zeemart may provide the following AS:

  1. customisable reports; and/or

  2. Additional service/support outside of Zeemart’s operational hours 

17. Party B agrees to be charged an extra free for such customisable reports or services by Zeemart. 

18. These AS are dependent on the subscription plan, and will be provided at Zeemart’s discretion, upon Party B’s commitment to a twelve (12)-month subscription plan. 

19. Zeemart agrees to handover all related supplier details, catalogue, market-list, invoice data and order data to Party B digitally either via email and/or data files.


20. Zeemart’s involvement in the Info-Communications and Media Development Authority (“IMDA”) of Singapore’s SMEs Go Digital initiative allows certain suppliers to benefit from grants disbursed by IMDA. 

21. Such grant disbursements typically cover subscription of up to one year, onboarding fees and integration fees. The grant disbursements are completely at the discretion of IMDA. 

22. Party B agrees to send Zeemart the relevant documents on the details of the suppliers, for the application of the grant disbursement from the IMDA. 

23. Party B acknowledges that a subscription plan for a minimum of a twelve (12)-month is required, for Party B to qualify for the IMDA grant. 

24. Party B acknowledges that once it has subscribed to a twelve (12)-month subscription plan pursuant to the IMDA requirement to qualify for the grant, there is no refund permitted. 

25. Upon successful application for the grant disbursements from the IMDA grant, IMDA shall defray up to seventy percent (70%) of the cost. 

26. Party B agrees to an upfront payment of twelve (12) should Party B want to use the IMDA grant

Payment Terms

27. Party B shall make payment to Zeemart, upon the successful introduction, which would be notified by EDM. 

28. Party B shall make payment to Zeemart within a period of 30 days. An invoice from Zeemart will be sent to Party B, upon the completion of the full training at each outlet. 

29. All payments are to be affected by:

  1. bank transfer; or

  2. cheque

    Payable to:

    Name: Zeemart Pte Ltd

    Bank: DBS Bank Ltd Singapore

    Country: Singapore

    Account Number: 003-945008-7

    Swift Code: DBSSSGSGXXX

    Bank Code: 7171

    Branch Code: 003


30. Zeemart attempts to be as accurate as possible in the description of the products displayed on the Website. However, as the descriptions are based on information provided to us by the Partners (who remain responsible for them), Zeemart cannot guarantee that all details are accurate, complete or error free. 

31. Party B undertakes that all supplier details, SKU details, order requirement details and delivery details provided to Zeemart is accurate.


32. Party B acknowledges that Zeemart is not responsible for the delivery of the goods. 

33. Party B undertakes to submit all processed orders timely and that all necessary actions are taken to ensure that the orders are fulfilled correctly.

Price Display, Charges and Payments

34. The price listed on Zeemart serve as an indicative purpose and are subjected to verification by Zeemart. 

35. Zeemart does not offer price matching or price guarantees. 

36. Payment for all orders shall be made in Singapore dollars. 

37. By transacting on Zeemart, Party B authorises us to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation, to protect you and us from fraud, and to enable us to arrange delivery of your order to your nominated delivery address.

Account Suspension

38. Party B agrees that Zeemart has the right in its sole and absolute discretion and without notice or liability to:

  1. restrict, suspend, or terminate your access to all or any part of the Site, App or Service; and/or

  2. terminate, deactivate or suspend your Account, delete your Account and all related information and files in your Account, without assigning any reason.​

39. Without prejudice to the generality of the above, Zeemart reserves the right to deactivate your Account if it has been inactive for a period of 12 months or more, or if you are in breach of any of the contractual obligations under the Terms of Use.


40. Party B shall be required to give one (1) months’ prior notice, in writing, should Party B decide to terminate this subscription with Zeemart.

41. Part B acknowledges that there will be no refunds of any payment to Zeemart upon the termination of the agreements under the Terms of Use and/or any other agreement under a separate document. Party B agrees that there is no refund of the Monthly Fees, Onboarding Fees and Integration Fees, upon the premature termination of the agreement under the Terms of Use and/or any other agreement under a separate document


42. Party B agrees to indemnify and hold Our Entities harmless from and against all liabilities, damages, claims, costs (including legal fees and costs), and expenses in connection with or arising from:

  1. your breach of these terms;

  2. your use of our Platform; and/or

  3. any misrepresentation made by you. 

43. Party B also agree to fully co-operate with us in the defence or settlement of any claim in relation to or arising out of our Platform or these terms.

Limitation of Liability

44. To the fullest extent permitted by law, we (including our holding company(ies), subsidiaries, affiliates, directors, officers, employees, agents, representatives, partners and licensors (collectively, “Our Entities”)) expressly limit our liabilities in connection with or arising out of the provision of the Platform as follows:

  1. we provide the Platform and any products or services we offer on an “as is” and “as available” basis, and your access to or use of our Platform is at your own risk;

  2. we give no assurance, representation or warranty of any kind (whether express or implied) about the Platform and any products or services we provide;

  3. we do not guarantee that the information or content you find on the Platform is always accurate, truthful, complete and up-to-date;

  4. we expressly disclaim all warranties and representations (for example, warranties of merchantability, fitness for a particular purpose, and non-infringement);

  5. we are not responsible for any delay or disruption in our Platform or any defect, viruses, bugs or errors; and

  6. we are not responsible for the conduct of or any content or information submitted or posted by any user of the Platform (whether online or offline).​

45. To the fullest extent permitted by law, Our Entities are not liable to you or others for:

  1. any indirect, incidental, special, exemplary, consequential or punitive damages; or

  2. any loss of data, business, opportunities, reputation, profits or revenues,

  3. relating to the use of our Platform or any products or services we offer.​

46. Subject to the limitations and exclusions in our Terms of Use, Zeemart shall not be liable for any negligence or wilful misconduct, corruption, and any loss of actual or anticipated revenue, profit or savings, loss of business, loss of opportunity, loss of goodwill, loss of reputation, loss of damage or corruption of data or other incidental, indirect, special or consequential losses or damages, regardless of the legal theory it is based on and even if we have been advised of the possibility of such losses or damages in any case.

Software Exclusions

47. Party B agrees that Zeemart is not liable for the following:

  1. breach of or failure to comply with any Terms of Use or the applicable software terms;

  2. virus in Party B’s networking system environment;

  3. any changes or upgrades in your network or operating systems;

  4. causes that do not arise directly from or are extraneous to the software; and

  5. tampering or modification of the software other than by our authorised representatives. 

48. Services outside the scope of your service package are subject to additional charges

Entire Agreement

49. These Terms of Use constitute the entire agreement between any user and us in relation to the use of or any transactions on the Platform. 

50. These terms supersede and extinguish all other agreements, promises, assurances, warranties, representations and understandings between any user and us, whether written or oral, in relation to the use of or any transactions on the Platform. 

51. Party B acknowledges that it will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.

Data Hosting

52. Zeemart hosts all data on Google Cloud. 

53. Zeemart does not share discreet data with any entity. 

54. Party B understands that Zeemart might in the course of its business share Aggregated Data.


55. Each Party agrees that it will not use any Confidential Information received from the other Party except for the purposes of performing its respective obligations under this Terms of Use. 

56. Each Party agrees that it shall disclose the Confidential Information of the other Party to its employees only on a “need to know” basis to the extent necessary in order for its employees to perform the obligations under this Terms of Use and shall ensure that its employees are bound by similar obligations of confidentiality and non-disclosure with respect to the other Party’s Confidential Information. Each Party shall maintain and observe reasonable procedures to prevent the unauthorised access to, disclosure or use of the other Party’s Confidential Information. Apart from disclosure to its employees on a “need to know” basis, the receiving Party agrees not to disclose any Confidential Information received from the disclosing Party to any third party except with the prior written consent of the disclosing Party.​

57. The obligation of confidentiality set out in this shall not apply to any information or materials to the extent that such information or materials which:

  1. were in the public domain at the time of disclosure to the receiving Party;

  2. the receiving Party can demonstrate based on written records was already in its possession prior to its disclosure under this Terms of Use;

  3. the receiving Party receives from an independent third party and the disclosure by the independent third party to the receiving Party is not in breach of any obligation of confidentiality or non-disclosure;

  4. are subsequently and independently developed by employees of the receiving Party (as evidenced by the receiving Party’s written records) who had no prior knowledge of the disclosed information;

  5. are required to be disclosed by law, order of a court of law or appropriate government agency provided that the receiving Party informs the disclosing Party as soon as possible to enable the disclosing Party to seek a protective order or other appropriate remedy to prevent the disclosure or limit the extent of the disclosure; or

  6. are for the purpose of disclosure to professional advisers and/or insurers. 

58. Upon the expiry or termination of this Terms of Use, each Party shall cease the use of the other Party’s Confidential Information and shall, if so requested by the other Party, either return all copies of Confidential Information received from the other Party or destroy all Confidential Information received from the other Party and provide a written undertaking to the other Party that all Confidential Information has been destroyed, save for copies which have to be retained for operational/audit purposes or compliance with law/corporate governance requirements.

Intellectual Property Rights

59. All intellectual property rights subsisting in respect of the services belong to Zeemart or have been lawfully licensed to Zeemart for use in connection with the services. All rights under applicable laws are hereby reserved. Party B agrees not to upload, post, publish, reproduce, transmit, or distribute in any way any component of the website itself, the Content, or any access to any service, or create derivative works with respect thereto, except with the prior written consent of Zeemart or unless expressly permitted in these Terms of Use. The website, Content, and Services are copyrighted under applicable laws. 

60. Trademarks, service marks, trade names, and logos used and displayed on the Platform (the “Trade Marks”) are registered and unregistered trademarks of us or third parties. Nothing on the Platform and in these Terms of Use shall be construed as granting, by implication, estoppel, or otherwise, any licence or right to use (including as a meta tag or as a “hot” link to any other website) any Trade Marks displayed on the Services, without the written permission of us or any other applicable trade mark owner.

Data Protection

61. Both Parties shall at all times comply with the requirements of the Personal Data Protection Act of Singapore and any other relevant privacy laws and regulations in any other relevant jurisdiction in relation to the collection, use, processing and transfer of personal data under or in connection with this Terms of Use.

Contracts (Rights of Third Parties) Act

62. This Terms of Use has been made and is made solely for the benefit of the Parties and their respective successors and permitted assigns. A person who is not a party to this Terms of Use has no rights under the Contracts (Rights of Third Parties) Act of Singapore to enforce or enjoy the benefit of any terms under this Terms of Use.

Governing Law

63. This Terms of Use will be governed by and interpreted in accordance with the laws of Singapore. Each of the Parties irrevocably submits to the exclusive jurisdiction of the courts of Singapore as regards any claim or matter arising under this Terms of Use.